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Employers who purchase EAP
services for their employees are more demanding than ever. Many expect
immediate responses to management concerns or employee crises on a
24-hours-a-day basis.
When BHR answers your
after-hours calls, you'll have an alert clinician who can provide the
personal attention and immediate support your clients need -- and we're
available 24 hours a day, 365 days a year.
BHR's professional staff can
respond to employee crises at any time of the day or night, including
weekends and holidays. Our after-hours crisis system is not just another
answering service. Our staff is comprised of Master's level clinicians in
a variety of behavioral science disciplines who will make a rapid
assessment of the caller's needs and provide appropriate intervention
based on protocols developed between the EAP and BHR. We transfer relevant
information within two hours or less enabling your staff to respond
appropriately. When necessary, we can contact one of your own on-call
staff to handle emergencies requiring immediate on-location response.
Are you already staffed 24
hours? Do your staff all have to carry pagers after hours? BHR can help
you reduce the number of 24 hour staff, as well as the number of
after-hours routine pages. EAPs using CallCare don't have to pay for
staff whose primary job is waiting for the phone to ring. With fewer
routine after-hours pages, your staff can get more sleep at night and be
full of energy to handle the next day's responsibilities.
BHR's CallCare
counseling service offers an affordable,
professional alternative to your need for non-business hours counseling
response. Our professional staff is standing by 24 hours a day to assess
your caller and make the appropriate intervention. Tired of being nickeled
and dimed for wrong numbers, hang-ups, and other inappropriate calls?
Here's relief -- we don't charge for wrong numbers, hang-ups, faxing
information to your office, or consulting with your staff during business
hours.
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