Client Rights and Responsibilities
Cost of Services:
BHR services are provided without charge to the individuals who receive the services.
Client Rights:
As a person served by BHR you have the right:
- To be informed of your rights in understandable language through verbal and/or written communication;
- To receive prompt evaluation, care and treatment;
- To be actively involved in treatment decisions;
- To be informed about treatment in clear language and have access to treatment records in sufficient time for decision making;
- To receive services in the least restrictive environment;
- To receive services in a clean and safe setting;
- To be the subject of research only with your informed written consent;
- To not be denied services because of race, gender, sexual orientation, creed, marital status, national origin, disability or age;
- To confidentiality of records in accordance with federal and state laws and regulations;
- To be treated with dignity and addressed in a respectful age appropriate manner;
- To be free from verbal, physical and financial abuse, neglect, corporal punishment, humiliation, threats or exploitation;
- To initiate a complaint about BHR services without fear of reprisals in accord with BHR’s Complaint and Grievance Policy.
- To access private mental health and /or medical or legal professionals at your own expense;
- To receive BHR’s assistance with referrals to self-help and advocacy group support services.
In addition to number 12, the right to complain directly to BHR, you have the right to file a complaint with the Department of Mental Health Client Rights Monitor, or the Department of Mental Health Division of Consumer Affairs. See contact information below:
Client Rights Monitor, Office of Consumer Affairs
Department of Mental Health
P.O. Box 687
Jefferson City, MO 65102
1-800-364-9687
Client Responsibilities:
In order to provide you with the best possible care, we ask you to:
- Provide us with complete and accurate information
- Notify us promptly if you are unable to attend an urgent appointment if one is scheduled for you.